Last Updated: July 28, 2026

Welcome to DesiExams. This Cancellation Policy explains how cancellations are handled for courses, subscriptions, and other educational services offered through our platform.

By purchasing any course or service from DesiExams, you agree to the terms of this Cancellation Policy.

1. Introduction

DesiExams provides digital educational products and services, including:
Online Courses
Recorded Video Lectures
Live Classes
Current Affairs Programs
Test Series
Mock Tests
Previous Year Question (PYQ) Analysis
Study Notes
E-books
Downloadable PDFs
Subscription-Based Learning Services

Since these products are delivered digitally and access is generally granted immediately after purchase, cancellation rights are limited.

2. Cancellation Before Access

If you have successfully placed an order but course access has not yet been provided due to a technical or processing delay, you may request cancellation by contacting our support team.

If your request is approved, any eligible refund will be processed in accordance with our Refund Policy.

3. Cancellation After Course Access

Once any of the following has occurred:

Course access has been activated,
Video lectures have been unlocked,
Study materials have been made available,
Test series have been accessed,
Digital resources have been delivered,

the purchase cannot be cancelled.

Digital educational content is considered delivered once access has been granted.

4. Subscription Cancellation

If DesiExams offers subscription-based services:

You may cancel your subscription at any time before the next billing cycle (where auto-renewal applies).

Cancellation will stop future renewal charges.

Your access will continue until the end of the current subscription period.

No refund will be provided for the unused portion of the subscription unless required by applicable law or expressly stated otherwise.

5. Live Classes

Registration for live classes may be cancelled only if the class has not commenced and no learning materials or recordings have been provided.

Once a live class has started or access to related resources has been granted, cancellation requests will generally not be accepted.

If DesiExams reschedules a live class, reasonable efforts will be made to inform enrolled students and provide an alternative session or recording, where applicable.

6. Downloadable Digital Products

Orders for downloadable products, including:
PDFs
E-books
Notes
Question Banks
Practice Sets
Printable Resources

cannot be cancelled once the download or access has been provided.

7. Combo Courses and Bundled Offers

If you purchase a package containing multiple courses or services:

Individual courses within the package cannot be cancelled separately.

Cancellation requests for part of a bundled purchase will not be accepted.

8. Promotional Purchases

Courses purchased during:

Promotional Sales
Festival Offers
Limited-Time Discounts
Coupon Campaigns
Combo Deals

are generally not eligible for cancellation after access has been granted, unless otherwise stated in the specific offer terms.

9. Cancellation by DesiExams

DesiExams reserves the right to suspend or cancel a user’s access if:

False information is provided during registration.
Payment is found to be fraudulent or unauthorized.
The user shares course content illegally.
Login credentials are shared with multiple users.
The platform is misused or security is compromised.
The user violates our Terms & Conditions.

In such cases, cancellation may occur without refund, subject to applicable law.

10. Technical Issues

If you experience difficulty accessing your purchased course due to technical issues, please contact our support team before requesting cancellation.

Our team will make reasonable efforts to resolve access issues promptly.

11. How to Request a Cancellation

If your purchase qualifies for cancellation under this policy, please contact us using the contact details available on DesiExams and provide:

Full Name
Registered Email Address
Mobile Number
Order ID
Course Name
Payment Transaction ID
Date of Purchase
Reason for Cancellation

Requests submitted without sufficient information may take longer to process.

12. Relationship with Refund Policy

Approval of a cancellation request does not automatically entitle the user to a refund.

Any refund, where applicable, will be processed strictly in accordance with our Refund Policy.

13. Policy Updates

DesiExams reserves the right to amend this Cancellation Policy at any time to reflect changes in our services, business practices, or applicable laws.

Any updates will be posted on this page with the revised “Last Updated” date.

Continued use of the website after such changes constitutes acceptance of the updated policy.

14. Governing Law

This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in the city where DesiExams is registered or principally operates.

15. Contact Us

If you have any questions regarding this Cancellation Policy or wish to submit an eligible cancellation request, please contact us using the contact information provided on DesiExams.

Important Notice

Please read the course description, syllabus, validity period, language, and other relevant details carefully before making a purchase. Since our offerings are primarily digital educational services with immediate access, cancellation options are limited after content has been delivered.

By placing an order on DesiExams, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.